Terms and Conditions

People, products, and records

• Visitor means a person who accesses a public part of the Platform without signing in to an Account.

• Account means the credentialed technical profile through which a person accesses registered Platform functions. An Account is not a legal person or a contract.

• User means a person who holds or validly operates an Account. Where a rule also applies before sign-in, these Terms say “Visitor or User”.

• Student means the person who receives the learning service or content. A Student may differ from the Buyer, Payer, or Account holder and may be a child.

• Buyer means the person who concludes the relevant consumer transaction. Payer means the person whose payment method is charged. The Buyer, Payer, Student, and Account holder may be different people and are identified separately where relevant.

• Teacher means the natural person who delivers or is scheduled to deliver teaching. A Teacher is the Provider only where the applicable product terms and transaction summary expressly identify that Teacher as the Provider.

• Provider means the natural or legal person contractually responsible for supplying the product or service identified in the applicable transaction.

• Creator means a User who creates and submits a Course for publication through the Platform. Uploading or publishing another type of content does not by itself make a User a Creator, and Creator status does not by itself make that person the Buyer-facing Provider.

• Platform means the Hola25 website, mobile applications, interfaces, and related technical services operated by HOLA25 SRL. This definition does not by itself decide who supplies a product or controls a processing operation.

• Trial Lesson means the limited learning offer presented under that label. Hola25 sets eligibility, prices, permitted durations, accepted subjects, and participation, cancellation, and conversion rules. The Teacher chooses the exact duration or durations they offer from the Platform options currently permitted, which are 25 or 50 minutes. The specific Provider, duration, price, recording characteristic, and applicable rules are displayed before acquisition. Hola25 may change these rules and options prospectively, subject to the applicable notice before a new acquisition. “Trial Lesson” is a product label, not a statutory legal classification.

• Booking through Hola25 means a booking concluded or facilitated through the Platform, rather than a teaching and payment arrangement made wholly outside its checkout and booking flows.

• 1:1 Lesson means a live learning service intended for one identified Student and one identified Teacher for the booked segment.

• Group Lesson means a live learning service intended for more than one Student under one scheduled event, with rights and payment outcomes determined for each identified seat where applicable.

• Course means an organised learning offer comprising identified digital content and/or services. Its offer identifies the Provider, access period, updates, support, and applicable conformity remedies before enrolment or purchase.

• Free Course means a Course offered at a zero price. Enrolment grants access under the displayed conditions without charging a payment method; eligibility, access, conduct, intellectual property, and availability conditions may still apply, but there is no Course price to refund.

• Paid Course means a Course offered for the displayed price. Access is granted after order and, where applicable, payment confirmation, while withdrawal, conformity, and refunds follow the rules shown before payment. The price paid by the Buyer and the remuneration separately agreed with the Creator are distinct arrangements.

• Premium means the paid entitlement or subscription presented under that label, with its Provider, included features, billing period, renewal, cancellation, and withdrawal terms shown before purchase. Premium is not a statutory product category.

• Bundle means identified sessions, credits, content, or entitlements sold or granted together. Any Bundle offer must identify its components, each applicable Provider, price allocation where relevant, validity, expiry, transfer, cancellation, and refund rule.

• Legal Document means the canonical document linked from the relevant surface and presented for information, contractual incorporation, acknowledgment, or confirmation.

• Declaration means a User's affirmative, purpose-specific choice when the Platform requests it.

Technology terms

• Technology Provider means a third party that supports an identified technical Platform function. A Technology Provider is not the Teacher or the Provider of the educational product merely because it supplies technology.

• Live Lesson Service means the Platform-managed audio-video room, attendance-state, and recording infrastructure currently implemented with RealtimeKit. RealtimeKit is the current technical service, not a promise that the same vendor will be used permanently.

• Private Recording Storage means the private object-storage function used for eligible recording, transcript, and summary artifacts, currently implemented with R2. R2 is the current technical service, not a promise that the same vendor will be used permanently.

• Payment Processor means the provider shown at checkout that authorises or processes payment. Stripe Connect remains named in any exact debit, reversal, payout, or connected-account authority because that authority is provider-specific.

• App Store Operator means the operator of the store through which a native purchase is concluded and managed. The exact store remains named in the transaction, cancellation, refund, and account-history instructions.

• Subscription Entitlement Service means a technical service that receives and deduplicates store events and synchronises entitlements. It is not the App Store Operator, Provider, or refund authority merely because it performs that function.

These terms govern hola25.com, the Hola25 applications and related services (the “Platform”). They apply to Visitors, Users, Teachers, together with the specific documents shown before the relevant action.

Account creation, publication, or purchase may require a separate and explicit confirmation by ticking the agreement and pressing “Confirm”. By doing so, the User agrees to the documents shown. We notify the User about significant changes.

A role or product agreement may be confirmed before or after the other eligibility steps. Confirmation does not grant the role or publish the offer by itself; approval and commercial configuration remain separate conditions.

Every checkout separately asks for confirmation of the documents shown for that transaction. This does not replace selection of the Provider, Student or beneficiary, price, payment obligation, scheduled time, or separate statements about starting performance and withdrawal.

The Privacy Policy is acknowledged as information; it is not accepted as a general GDPR consent. Any processing that relies on consent has its own optional, purpose-specific control and may be withdrawn as stated there.

The Privacy Policy, Cookie Policy, Content Policy and child-protection documents supplement these terms. If they conflict, a product-specific term displayed for the transaction prevails only for that product.

Account information must be accurate, current and complete. Users keep access credentials confidential and tell us promptly about unauthorised use.

A person aged at least 16 may create an account subject to law and our Child Protection Policy.

• Tutoring classifieds: Hola25 publishes profiles and contact details. Discussion, booking, payment, teaching and fiscal documents occur off Platform, directly between the Student and Teacher. Hola25 is not a party to that transaction and does not guarantee a Teacher's identity, qualifications, availability or results.

• Paid Trial Lesson: HOLA25 is the Provider of the Trial Lesson to the Buyer, collects and retains the full price, and handles its fiscal document and refund. The Teacher provides an unpaid promotional demonstration and is not the Provider of the Trial Lesson.

• Premium: HOLA25 is the Provider of the subscription. Duration, price, renewal, cancellation and billing channel are displayed before purchase.

• Bundle: any Bundle offered must identify the Provider and applicable rules for each component in the final order summary. The Bundle label does not by itself change the Provider of any component.

The professional terms that apply are the Terms for Teacher Participation in Trial Lessons.

For tutoring classifieds, creating a profile or publishing a listing is not professional vetting, certification, endorsement, or a guarantee of the Teacher by Hola25. Users must assess the listing information and the conditions they agree directly with the Teacher.

For permission to teach through Platform-managed products, Hola25 may introduce, update, repeat, and apply eligibility criteria or additional checks before or during access. Depending on the product, subject, market, capacity, and risk, these may concern identity, age, residence or right to provide the service, fiscal and payment information, declared experience or qualifications, subject approval, conduct and safety, technical readiness, training or a demonstration, and the Teacher's Platform attendance and reliability record. We may request evidence and refuse, suspend, or withdraw Platform teaching access where the criteria are not met or cannot be confirmed. Criteria may differ and may be capacity-limited; meeting them does not guarantee acceptance or constitute public professional vetting, certification, or endorsement of the Teacher by Hola25. Fiscal and payment information is requested only for remunerated products and where applicable; the unremunerated Trial Lesson role does not by itself require a tax identifier, PFA, II, SRL, VAT status, or payout setup. We provide notice, reasons, and an appeal route where required by law.

Before the button that creates a payment obligation, we display essential characteristics, Provider, total price and taxes, currency, date/duration, performance, cancellation and refund conditions, withdrawal rights and payment methods.

An order is formed only after server confirmation and, where relevant, payment confirmation. An order shown as unavailable, failed or unconfirmed creates no obligation for the Provider to perform. The current Legal Documents remain available through their canonical public links before and after an order.

Prices and promotions are those on the final screen. An obvious pricing or availability error may result in cancellation and a full refund before performance, with notice to the Buyer.

Web payments may be processed by Stripe or another displayed Payment Processor. The Payment Processor authorises and transmits funds; Provider and issuer roles remain those in section 4 and the order summary.

Consumers generally have 14 days to withdraw from a distance contract. Details, exceptions and cancellation outcomes appear in the Refund Policy.

If you ask us to begin a service during the withdrawal period, performance starts only after your express request. If you withdraw before full performance, only a proportionate amount for the service supplied may be due. The right is lost after full performance only if you expressly requested the start and acknowledged that consequence.

For digital content not supplied on a tangible medium, immediate access starts only after express consent and acknowledgement that withdrawal is lost when supply begins, followed by confirmation on a durable medium. Statutory conformity rights remain.

For eligible contracts formed after a paid product is activated, the Withdraw from the contract here function lets you complete and submit the withdrawal statement online. Submission records the statement and queues its durable-medium acknowledgment without undue delay; a queued status is not proof of delivery. You may also use any other unambiguous statement allowed by law. A paid product is not activated until this function is available on its sales channel.

These rules apply to every available Trial Lesson, 1:1 Lesson, and Group Lesson. Each participant checks the date, time zone, connection, and the audio-video features they intend to use and joins within the scheduled interval. The Teacher must arrive prepared, respect the start time and booked duration, and provide the displayed lesson type. The Student must respect the time and reasonable instructions concerning the room and other participants. Rules shown at booking define the cancellation window, no-show, and rescheduling , plus outcomes for technical unavailability.

The Teacher, Student, Buyer, and every authorised participant must comply with the Content Policy, safety rules, privacy, and the rights of others. Harassment, discrimination, threats, prohibited sexual conduct, deliberate lesson disruption, sharing room access, admitting an unauthorised person, and unauthorised recording or redistribution are prohibited.

A Teacher may remove a Student from the lesson room and, where the function is available, block that Student from re-entering that lesson where the Teacher reasonably identifies a rule breach, safety risk, or serious disruption. This measure concerns that room and does not by itself cancel the booking, automatically suspend the Account, or automatically create a refund right. Hola25 separately decides, based on the circumstances and available evidence, whether further restrictions or cancellation are required; the financial outcome follows the Refund Policy applicable at purchase and mandatory law.

A Teacher's no-show, repeated lateness, early ending, failure to provide the scheduled duration or lesson type, or conduct or safety breaches may lead Hola25 to warn the Teacher, restrict functions, suspend or withdraw Platform teaching access, stop new enrolments or bookings, and cancel future bookings. Equivalent measures may apply to a Student or other User who abuses the Platform or breaches the rules. Hola25 decides the measure and affected bookings case by case. A restriction does not by itself guarantee an automatic or immediate refund; cancellation and refund processing follow the applicable policy and law, and processing may remain pending or require remediation.

Live lessons for which the recording policy is active are recorded through the Live Lesson Service. The recorded format is a mandatory product characteristic: the Buyer separately accepts it before checkout, and the Teacher separately acknowledges it before participating. That acceptance proves the characteristic was presented; the processing grounds are explained in the Privacy Policy and do not arise from the checkbox alone. Without the required acknowledgement, checkout or access to the recorded room does not continue. Before entry we display a prominent notice about the recorded format. That notice states what is intended to happen; only the persistent “Recording active” indicator, bound to the state reported by the Live Lesson Service, confirms that recording is actually in progress.

The recording may be accessed by the Teacher and participants authorised for the segment under the room's technical rules; authorised Hola25 personnel may review it only for safety, refunds, or dispute resolution. Only audio, video, and screen streams the participant enables are captured; the camera may remain off where the room permits, and participants should avoid exposing bystanders or private background. Playback, review, and publication access expires automatically no later than 90 days after the lesson ends. After access expires, the periodic retention process attempts deletion through the file's applicable managed storage authority — the Live Lesson Service or Private Recording Storage. If the applicable service does not confirm deletion, the file remains blocked and unavailable to participants and personnel while deletion is retried and operationally escalated. Contract, separate-acceptance, attendance, incident, and dispute records may have separate statutory retention periods without automatically retaining the audio-video file.

In the current configuration, we do not apply a legal hold to the audio-video file beyond the 90-day maximum. Hola25 may later introduce restricted legal-hold storage only for litigation, an investigation, a legal duty, or the defence of rights, after technical activation and an update to the applicable notice and terms, and acceptance where required. Such a hold would not extend Teacher or participant access; access would be limited on a need-to-know basis to authorised personnel, advisers, processors, and competent authorities. Until such activation, only separate evidence may be retained longer, not the audio-video file.

Access authority is determined for technical segments generated by the system; we do not promise that a file starts or ends at the exact second when a person joins, leaves, or reconnects. Synchronisation and processing may introduce delays, small timing differences, gaps, damaged or unavailable portions, and other errors. We do not guarantee an uninterrupted, complete, or exact recording. Participants must report a problem without undue delay through the contact form, identifying the lesson, date, and observed issue so that we can review Live Lesson Service state and attendance evidence.

Any local recording or distribution outside the access and purposes notified by Hola25 is prohibited. Acceptance of the mandatory format does not authorise us to use the recording in advertising, social media, or other public material: that use requires separate, purpose-specific express permission from every identifiable person and, for a child, from the authorised adult where required by law. A technical error may prevent a usable recording from starting, completing, or being processed; the incident is reviewed against Live Lesson Service state and attendance evidence and does not by itself create an automatic refund, without limiting mandatory statutory remedies.

Where a child participates, the Child Safety Standards also apply. Sexual conduct, grooming, requests for intimate data and abusive movement of a conversation off Platform are prohibited and may be reported immediately.

In the classifieds list, the main ranking parameters, in order of influence, are Premium status, then the type of Platform offer available, and then listing freshness. User-selected filters and availability may narrow results. Premium is paid ranking influence and is signalled in the interface; we do not sell hidden placement.

We may change parameters or weighting and may introduce, among other factors, profile photograph and completeness, response speed and reliability, availability and recent activity, eligible reviews, and quality, safety, or compliance indicators. Before a new factor becomes a main parameter, we update this notice to describe the factors actually used and their relative importance. Material changes affecting professional teachers are notified under their terms. We do not guarantee a position, impressions, or bookings.

We may introduce indicators such as “Top Teacher” or “Responds quickly” only on the basis of criteria and a measurement period described in the interface when they are used. Indicators may be recalculated, suspended, or removed when data or criteria change. They give context about information measured by the Platform and are not Teacher vetting, certification, or endorsement, nor a guarantee of lesson quality, availability, or outcome.

A User may submit one review for each Student-Teacher pair after completing at least one qualifying Booking through Hola25. Hola25 does not import or purchase reviews. Reviews are their authors' opinions and are not pre-approved; moderation may remove unlawful, abusive, irrelevant, fraudulent, or otherwise policy-breaching content under the Content Policy, but does not turn an unverified interaction into a verified booking or remove an opinion merely because it is negative.

The skill-sharing/social waitlist and calls are free facilitation features: users choose whom to contact, and HOLA25 guarantees no partner, connection or outcome. Duration, quotas, list order and media controls are those displayed in the interface. Photography or recording occurs only under the notified conditions and settings, also described in the Privacy Policy.

Free webinars, special guests and no-stake community activities are not gambling. Where prizes apply, the campaign's displayed official rules set its period, eligibility, tie-breakers and prizes and prevail for that campaign. Promotional vouchers have no cash value, are non-transferable and may be used only under displayed conditions.

The “Temptation Island” predictions game is a free activity with no financial stake, available only to people aged at least 18 and subject to the displayed rules for the season. It is an unofficial fan game and is not affiliated with, sponsored, or endorsed by Antena 1, the programme, or its producers. Hola25 may moderate participation, correct scoring affected by error or abuse, suspend a participant, close enrolment, or end the game where the rules, safety, law, or a technical issue requires it. We do not guarantee uninterrupted operation of predictions, scoring, results, diplomas, or sharing functions; the displayed rules govern the season mechanics and result.

The “Panini World Cup 2026 Sticker Exchange” feature is available until 1 October 2026. HOLA25 facilitates collector connections, and contact details are disclosed only after mutual acceptance. HOLA25 is not a party to a trade and does not guarantee authenticity, condition, value, delivery or completion. After the deadline, the feature and associated data may be withdrawn subject to applicable notice and privacy rules.

Fraud, impersonation, harassment, discrimination, infringement, malware, review manipulation, circumvention of safety measures and illegal use are prohibited. Users remain responsible for uploaded content and retain the rights they own.

By publishing, you grant HOLA25 a non-exclusive, worldwide, royalty-free licence limited to hosting, displaying, distributing and moderating the content to operate and promote the Platform for the period needed for that purpose and legal duties. Hola25 marks, software and design belong to HOLA25 or its licensors.

The Platform may include links to third-party sites or services. The third party applies its own terms and privacy policy, and a link is not Hola25's endorsement or guarantee of external content or services. Where a third party is integrated into a product supplied or facilitated by Hola25, the roles and responsibility stated for that product continue to apply; this rule does not reduce mandatory consumer rights.

You may report suspected illegal or policy-breaching content through the contact form, selecting the relevant category and explaining location and grounds. We handle notices under Regulation (EU) 2022/2065.

We may decide case by case and proportionately, whether the person acts as a Student, Teacher, Creator, Buyer, or in another role, to reduce visibility, remove content, restrict access to any function or monetisation, suspend participation in an activity or permission to teach, stop new enrolments and bookings, cancel future bookings, or suspend or close an Account. Measures may be taken for breaches of law, these Terms, or applicable rules, abuse, fraud, harassment, safety or security risk, manipulation, repeated no-shows or other repeated failures, and failure to meet criteria applicable to a product.

Restricting an Account or function does not by itself determine a transaction's financial outcome or promise an automatic or immediate refund. Hola25 separately decides, based on the circumstances and available evidence, whether a booking must be cancelled; payment and refund follow the Refund Policy applicable at purchase and mandatory law. Where law permits, we provide a statement of reasons identifying the facts, rule, any automated means, and appeal route. An appeal may be sent by replying to the notice or to contact@hola25.com and is reviewed by a person with appropriate authority.

We may act urgently without prior notice for child safety, fraud, security, legal duties or immediate risk. We retain only the investigation and rights-defence data described in the Privacy Policy.

We use reasonable efforts to keep the Platform available, but do not guarantee that every function will be uninterrupted, error-free, or remain in the same form. We may temporarily restrict, suspend, modify, or withdraw a function for maintenance, capacity, safety, security, abuse prevention, legal compliance, an emergency, special circumstances, or provider unavailability. Where the measure affects an already paid product, we apply the relevant notice, remedies, and contractual or statutory rights.

To enable us to investigate a technical problem, the User must report it without undue delay through the contact form and identify the function, date, time window, and observed effect. Late reporting may limit the technical evidence available, but does not remove the User's mandatory rights.

Force majeure means an event outside HOLA25's reasonable control that directly prevents or delays performance of an obligation. Such events include, without limitation, natural disasters, war, terrorism, riots or civil unrest, fire, floods, explosions, earthquakes, widespread internet or telecommunications outages, hosting, cloud, video, or payment-service outages outside our reasonable control, power outages, strikes, embargoes, epidemics, pandemics, new laws or regulations, acts of public authorities, travel restrictions, and other comparable events outside our reasonable control.

To the extent permitted by law, HOLA25, its affiliates, contractual partners, and personnel are not liable to the extent and for the period in which delay or interruption of an activity is directly caused by the force-majeure event. The event does not excuse obligations that are unaffected or were already due before it. A Payment Processor error does not automatically turn a failed payment into a confirmed order.

Where reasonably possible, we notify affected Users, take reasonable steps to limit the impact, and resume affected obligations after the event ends. We may suspend functions, temporarily change providers, or reschedule or cancel affected activities. Any financial outcome of a cancellation is determined under the Refund Policy applicable at purchase and mandatory law.

Nothing in these Terms limits mandatory consumer rights or liability for fraud, intent, personal injury, or any liability that cannot be excluded. For strictly off-Platform classifieds, HOLA25 is not liable for the contract, payment, or teaching negotiated directly between users. HOLA25 remains responsible under law for products it supplies and the role it declares.

We process data under the Privacy Policy. For paid products we may retain party identities, product and checkout confirmations, orders, fiscal documents, communications, separately approved media, and dispute evidence for as long as contract, law and defence of rights require. Access to live-lesson audio-video recordings expires automatically no later than 90 days; the periodic process then attempts deletion through the applicable managed storage authority. A confirmation failure keeps the file blocked and triggers retry and escalation. Document-confirmation, attendance, payment, incident, and dispute evidence follows the separate periods in the Privacy Policy. Account deletion does not erase records we must retain.

You may stop using the Platform and request deletion under the Account Deletion Policy. Orders, lessons, refunds, disputes and outstanding duties continue until resolved.

We publish the canonical text's latest update date. We give advance durable-medium notice and a reasonable period for material changes, and request renewed acceptance before a new purchase or where the nature of the change requires it. We do not retroactively reduce acquired rights except where law or an urgent risk requires action.

Disabling a product does not reduce rights already acquired for existing orders. Teachers also receive the notice periods and rights in their professional agreements.

Complaints may be submitted through the form or to contact@hola25.com. Consumers may also use the Romanian ADR procedures of ANPC. The former EU ODR platform has closed and is not presented as an active channel.

Romanian law applies without depriving a consumer in another state of mandatory protection under their law. Consumer disputes go to the courts competent under mandatory rules. For business-to-business relations, the competent courts in Gorj County have jurisdiction unless mandatory law provides otherwise.

If a clause is invalid, the remaining clauses continue. A delay in exercising a right is not a waiver. The Romanian and English versions are intended to have the same meaning. The Romanian version prevails only to the extent permitted by law; if a discrepancy affects a consumer before correction, Hola25 will not rely on the less favourable reading to reduce mandatory rights.