Create and manage your Hola25 account

Open the registration page and continue with Google or your email address. For email registration, enter the same password in both fields and follow the displayed password requirements.

Official links to the Terms and Conditions and Privacy Policy are available in the account flow. The Privacy Policy is a notice, while the Content Policy governs public content.

1. Choose Continue with Google or enter your email and password.
2. Confirm that both password fields match.
3. Open the official links if you want to read them again before continuing.
4. Select Create account.

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In the first step, you can add a display name, username and photo. If you do not choose a name or username, the profile receives temporary neutral values that you can change later.

Your name, username and photo may appear publicly. Do not put an address, phone number or other sensitive information in public profile fields.

Public text fields must follow the content policy. Clear hate, threat or sexual-exploitation phrases may be rejected before saving.

1. Complete only the public information you want to choose now.
2. If you choose a username, wait for confirmation that it is available.
3. Optionally, add a suitable profile photo.
4. Select Continue.

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In the second step, enter your date of birth — it is required and must show you are at least 16. Nationality and gender are optional; you can also choose the marketing email preference.

Do not enable a preference you do not understand. Optional information and preferences can be reviewed later in profile settings.

1. Enter your date of birth and choose who can see it.
2. Complete nationality and gender only if you choose to.
3. Review the marketing email preference.
4. Save your personal information.

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Under Settings → Documents, open the Terms and Conditions and Privacy notice. After reading, select “I agree” and choose “Confirm”; Hola25 saves the confirmation and its date.

You may confirm the agreement before or after completing your profile. The Privacy Policy remains an information notice rather than a separate marketing consent.

1. Open the Terms and Privacy notice.
2. Select “I agree”.
3. Choose “Confirm” once.

Open Profile → Settings to update basic information, tutor status, subscription, media preferences and account options. Tabs keep each group of settings separate.

You can also use the search button in the main navigation: search for terms such as “verify email” or “verify phone,” and the result opens the matching section in the Account tab. Search shows only areas available to your account and currently active features.

If you remove your date of birth, explicitly confirm that you are at least 16. Other details may have change limits or become public, so read the displayed message before saving.

1. Open Profile → Settings or search for the section from the main navigation search button.
2. Choose the tab for the information you need.
3. Save the change and check the confirmation message.

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If you cannot sign in, use Forgot password from the login page and follow the link sent by email. The new password needs at least 8 characters, an uppercase letter, a lowercase letter, a number, and a special character.

For deletion, open the account options and read the displayed effects. After confirmation, access closes immediately and you can no longer sign in; deletion or anonymization of remaining data continues in the background and usually completes within a few minutes. An active ban in the Living room remains only until it expires, so account deletion cannot bypass anti-abuse protection.

1. Request a password reset only for your account's address.
2. Check which content will be removed before deletion.
3. Confirm deletion only when you no longer need the account.