How the Premium subscription works
Updated July 29, 2026 · 9 min read
Premium expands limits for selected Hola25 features. This guide covers the web offer, Stripe payment, Hola25 vouchers, status and period history. For an in-app iPhone purchase, use the separate App Store guide.
At a glance
Who this is for
User comparing or managing Hola25 Premium
Estimated time
3–5 minutes before choosing a plan
Outcome
You understand the benefits, displayed price, subscription status and how to stop renewal
Before you start
- You are signed in to a Hola25 account with a complete profile.
- You have an accepted payment method and permission to use it.
- You have checked the displayed currency, period and amount before checkout.
Steps to follow
Open the Subscription tab in Settings
From Profile → Settings, choose Subscription. A free account sees Premium status and benefits; purchase controls appear only where payments are enabled and approved.
You can check the general account agreement under Settings → Documents. Premium payment documents are confirmed directly in the purchase summary and remain separate from the general agreement.
On iPhone, missing plans or a missing purchase button means the App Store offering is disabled or unavailable. Do not use old routes, vouchers or Stripe instructions to bypass this state.
- Open Profile → Settings → Subscription.
- Confirm that the status is Free when you do not have Premium.
- If the platform shows plans, check the price and period for each one.
Expected result
You see current status and benefits; available plans appear only where purchasing is active, and every iPhone purchase is processed by the App Store.
Enter a voucher only in the web experience
On the web, an account without Premium can show Have a voucher code? in Subscription and a separate page with available vouchers. The iPhone app does not show these controls.
Enter the exact code and select Redeem. Code validation does not activate the period by itself: review the duration in the confirmation dialog before continuing.
- Open Profile → Settings → Subscription on the web.
- Enter the code in Voucher code.
- Select Redeem and review the displayed duration.
Voucher redemption is a web flow
Do not try to enter the code in the iPhone app or use it to replace an unavailable App Store offering.
Expected result
An eligible code opens confirmation with the duration that will be added to the subscription.
Confirm and review the voucher period
In confirmation, review the duration and select Redeem once. After processing, Subscription reloads and shows Premium with voucher source, the eligible code and redemption date.
A voucher period has an expiration date and does not open the Stripe portal. Review status and history for information available in your account.
- Confirm the voucher duration.
- Select Redeem once.
- Review Premium status and the period source.
Expected result
The account shows Premium through a voucher and the date through which the period remains available.
Continue to secure checkout
If the current platform shows a purchasable plan, select it once. In the confirmation dialog, review the plan, price, automatic renewal and applicable documents, select “I agree”, then choose “Confirm”.
On iPhone, continue only in the App Store sheet opened by the app. If no offering or App Store sheet appears, purchasing is unavailable and must not continue through Stripe or a voucher.
Use only the payment flow opened directly by the platform where the offer appears. Do not follow external instructions from messages or old screenshots.
Do not repeat payment before checking account status. Hola25 never asks for card details in its own confirmation dialog.
- Select a plan only when Subscription shows it as available.
- Review the plan, price and documents in the confirmation dialog.
- Select “I agree” and choose “Confirm” before continuing in the flow opened by the current platform.
- Review amount and period in the payment platform's sheet.
- Confirm payment only when every detail is correct.
- Return to Settings after confirmation.
Expected result
After payment processing, the Subscription tab shows Premium status and the current period details.
Review status and the next period
When a Premium entitlement is available, an active subscription shows its source and current period. A web subscription may also show the amount from the Stripe Invoice, its discount and the next-payment estimate.
Select Manage subscription only when that action is available. Hola25 opens the tool associated with the period source; if the action is absent, use history and contact support.
- Confirm that the status is Premium.
- Check the next renewal or expiration date.
- Select Manage subscription, if available, for the current period source.
Expected result
The account status matches the paid period and you know when it renews or expires.
Review subscription history
Open Subscription history for current and previous periods. On iPhone, history stays available with the native Premium surface, without voucher redemption or Stripe management, and contains only eligible App Store period information.
If the period is not on the first page, select Load more until you reach the desired entry. Older periods remain available and are appended below the entries already shown.
History documents subscription periods, while bank statements and fiscal documents remain the appropriate sources for verifying a payment or invoice.
- Select View subscription history.
- Select Load more when the desired period is older.
- Identify the relevant period and status.
- Use the available invoice action for an eligible entry.
Expected result
You find the desired period entry and the information stored for it.
Stop renewal in the payment platform
Use Manage subscription when the action appears for the current period. This button does not stop renewal directly.
Confirm cancellation only in the tool provided by the purchase source and review the effective date before continuing. For an iPhone purchase, use the App Store flow opened by the app or Apple account settings; for a web subscription, use the Stripe portal opened by Hola25.
Return to Hola25 and check the scheduled-cancellation message. If status does not update after a few minutes, reload before contacting support.
- In Hola25, select Manage subscription only when the action is available.
- For an iPhone purchase, use App Store management or your Apple account subscription settings.
- For a web subscription, use the Stripe portal opened by the web source or contact support; the iPhone app does not open Stripe.
- Choose cancellation, review the effective date and confirm.
- Return to Hola25 and confirm the scheduled status.
Expected result
Renewal is stopped and the account shows how long benefits remain available.
If something does not work
Prices do not load.
Reload the Subscription tab and check your connection. Do not continue unless the plan, currency and amount are clearly displayed.
Checkout does not open.
If you use an iPhone and see no plans or App Store sheet, the native offering is disabled or did not load. Wait for loading to finish and try again; do not continue through Stripe or a voucher. If it persists, contact support without sending card details.
Payment succeeded but the status is still Free.
Return from the confirmation page, reload Settings and wait a few minutes. Keep payment evidence for support.
I cannot find cancellation or an invoice.
Use Manage subscription when that action is available and review Subscription history for information stored in Hola25. Contact support when the period source offers no management action or the expected document is missing.
Frequently asked questions
What benefits do I get with Premium?
Subscription shows Premium benefits and the status available on the current platform. On iPhone, a subscription bought through App Store keeps its benefits while the native integration can verify the active entitlement, even if new purchases are paused. Benefits bought from another source appear only while the same Premium product is also available through App Store in-app purchase.
How do I cancel my Premium subscription?
Use the tool for the source shown in your account: the Stripe portal for a web subscription or App Store settings for an iPhone purchase. A voucher has no automatic renewal.
If I cancel, do I lose Premium benefits right away?
No. Benefits remain active until the end of the period you already paid for, and the subscription simply does not renew afterward.
I paid, but my account still shows Free. What do I do?
Reload the Settings page and wait a few minutes; if the status does not update, keep your payment proof and contact support.
Where do I find my Premium invoice?
Open Subscription history in the Subscription tab. New periods enter the issuance flow automatically and may appear as under review; the invoice request action remains available for older entries.
Where do I enter a Premium promotion code?
Enter a Hola25 voucher in the dedicated section on the web Subscription page. Stripe promotion codes, when offered, are checked in checkout. Hola25 vouchers are not available in the iPhone app.
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