Legal documents
Updated August 23, 2026 · 6 min read
Documents appear where they apply: Account Settings, tutor setup, the Creator dashboard, or directly in booking and purchase confirmation before you continue.
At a glance
Who this is for
User reviewing documents that apply to an account, lesson or course
Estimated time
2–3 minutes to read and confirm
Outcome
You see whether the agreement is confirmed, confirm it once and verify the confirmation date
Before you start
- You are signed in to the account used for the action.
- You have a stable connection before submitting a required confirmation.
- You open documents from the Hola25 flow where they apply, not from a link received from an unknown source.
Steps to follow
Open Legal documents in the relevant area
The general account agreement is under Settings → Documents. Tutors confirm the Trial lesson terms and paid lesson terms separately. Creators confirm the Creator Terms for the selected course type. For a booking or purchase, confirmation appears directly in the action summary.
You may confirm a tutor or creator agreement before or after profile approval. Confirmation does not grant a role or publish an offer by itself.
- Open the category that applies to your action.
- Check the displayed status before changing an offer or repeating payment.
Expected result
You see the status Confirmed or Confirmation required.
Read the official documents
Open the Terms, Privacy Policy and the other policies displayed for the action. Separately check the price, the person receiving the service and the transaction conditions before payment.
- Open every displayed document.
- Return to confirmation after reading.
Expected result
You know what you confirm before saving or payment.
Confirm the agreement
After reading, confirm the agreement once. Hola25 saves the confirmation and its date for that category.
- Read each displayed document.
- Select the “I agree” checkbox.
- Choose “Confirm” once.
Expected result
The agreement appears confirmed and shows its confirmation date.
Check category status
After saving, agreement status refreshes. Confirmation does not grant a role or enable an offer by itself; profile approval, product setup, Stripe and fiscal requirements remain separate.
A tutor or course listing remains hidden while its required confirmation is missing, even when every other step is complete.
- Wait for save confirmation.
- Check whether the status is Confirmed or Confirmation required.
- Refresh status before repeating confirmation.
Expected result
Your account shows current status without duplicate confirmations or payments.
If something does not work
The applicable documents do not load.
Reload and check your connection. Do not continue until you can read the official documents.
The agreement is confirmed, but the offer is not visible.
Check profile approval, offer setup and the other displayed requirements. Agreement confirmation does not grant the role or publish the offer automatically.
The offer is configured, but the agreement is not confirmed.
Open the product document from the tutor or creator area, select the agreement checkbox and choose “Confirm”. The offer remains hidden until then.
Confirmation was saved, but status did not refresh.
Do not confirm again. Refresh status; if the problem persists, send a support request.
Confirmation does not save.
Check your connection and choose Retry. If the issue persists, use the contact page.
The documents cannot be checked right now, or my acceptance does not save.
Do not repeat the payment. Choose Retry, and use the contact page if the message returns.
The offer is visible, but booking or purchasing is stopped.
The tutor or creator may be missing the required confirmation. Choose another offer or return after the provider confirms the agreement.
Frequently asked questions
Does confirming the agreement publish an offer automatically?
No. Agreement confirmation, profile approval, offer setup, Stripe and fiscal conditions are independent checks.
What if acceptance was saved but the card remains?
Do not confirm again. Use Try again to refresh status; the success message confirms that saving completed.
What if an error appears when I press Confirm?
Check status before repeating the action. If the agreement is not shown as confirmed, check your connection and choose Try again. Do not repeat a payment.
Where do I find documents that block a booking?
As a tutor, open your tutor profile → Settings → Legal documents. As a creator, open Creator dashboard → Creator documents. Buyer documents appear directly in the booking or purchase dialog.
Why did I receive an email after disabling marketing?
Legal notices and messages needed to provide the service are managed separately from your marketing communication preferences.
What happens on an older version of the app?
Update the app or use the web version if the confirmation screen does not open correctly.
Which action can be restricted if I do not accept in time?
The new offer or purchase that requires confirmation may be stopped; existing bookings, purchases and obligations continue under their applicable terms.
Can I accept the trial-lesson documents before enabling my offer?
Yes. Confirmation is available before or after profile approval and does not change your offer or durations. The listing becomes visible only after every requirement is met.
Which date is saved for the agreement?
Hola25 saves the confirmation date shown for the agreement.
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