Enable trial lessons for your platform subjects
Updated August 23, 2026 · 11 min read
Trial lessons are available only for subjects you teach on the platform — tutoring listings do not offer them. Create the subject from Tutor account, then turn trial lessons on once for all approved and active subjects. Agreement confirmation is separate and may happen before or after profile approval.
At a glance
Who this is for
Tutor configuring and delivering Trial lessons
Estimated time
10–20 minutes to configure
Outcome
Trial lessons are set up and you know what to do for each booking
Before you start
- You have a complete profile, photo and access to the Trial path.
- You have at least one completed platform subject; it may be approved or still pending review.
- You prepared availability and manual or instant approval preference.
Steps to follow
Prepare the subject and Trial documents
In Tutor account, open Subjects and complete the information requested in the form; qualifications are optional. Submit the subject for approval and follow the message shown on its card.
If you already have an active listing for the same subject, Hola25 asks for confirmation before saving. If you choose “Delete listing and add subject,” the listing is permanently deleted immediately and cannot be recreated; if you choose “Cancel,” the subject is not added and the listing stays unchanged.
On the same subject, you may show your indicative price for lessons arranged directly, in RON, together with the duration. It appears next to the trial-lesson price and is not collected by Hola25; after the trial, you arrange what comes next directly with the student.
In Settings → General, open the Trial Teacher Terms. After reading them, select “I agree” and choose “Confirm”. You may confirm the agreement before or after profile approval, but the offer becomes visible only when the other requirements are also met. Paid lessons use a separate agreement.
- Open Subjects.
- Complete the requested information and, if you want, the indicative price.
- Follow subject approval.
- Open Settings → General, read the Trial Teacher Terms, select the agreement checkbox and choose “Confirm”.
Expected result
The subject is saved and the Trial lesson agreement appears confirmed.
Choose durations, approval and availability
From Overview, turn trial lessons on once and choose the durations. The option applies to every approved and active subject. If a subject is still under review, your selected durations stay saved. After approval, Hola25 tries to turn the offer on; if anything is still missing, the card tells you what to do and shows Retry. In Availability, save your regular schedule and exceptions.
In Booking rules, choose whether requests confirm automatically, how early students may book, how far ahead they can see, the break between lessons, and whether to pause new bookings. Already-scheduled lessons remain valid.
Optionally, under the durations in the start guide or in Settings → General, use the Social media promotion card to choose whether Hola25 may use your profile in ads. You can change the answer at any time, and it never affects trial-lesson activation.
- Turn trial lessons on from Overview.
- Choose durations.
- Save availability and rules, including approval mode.
- Confirm booking pause is not left on accidentally.
Expected result
The offer appears for all approved and active subjects when setup is complete.
Accept or refuse a pending booking
In Lessons → Upcoming, a manual-approval booking needs a response. Review the student or attending child, subject, duration, and time.
Accept schedules the lesson. Refuse closes it and starts a full refund; no reply by the deadline has the same result.
- Open the pending booking.
- Review details.
- Accept only when you can teach or refuse using the displayed reason.
Expected result
The booking is Scheduled or Refused and the student sees the updated state.
Reschedule or cancel responsibly
You may reschedule only when the action is available in the booking. Hola25 checks the selected time, deadline, and number of changes and keeps the history.
You may cancel a pending request or a scheduled lesson only before its start. If the booking has already been paid, Hola25 starts a full refund. Check the lesson card afterward.
- Open the lesson.
- Choose a non-overlapping time or confirm cancellation.
- Review the booking and its history after saving.
Expected result
The student sees the new time or cancellation and what happens to the amount paid.
Join the room and monitor recording
Join from Lessons → Upcoming. Check the participant, microphone, camera, and recording indicator; the notice shown before entry does not mean recording has started.
If Retry appears, use it and check the indicator again before treating the recording as active.
- Join from the lesson card.
- Check the attendee and attendance.
- Monitor the real recording state.
Expected result
The room has correct participants and an explicit recording state.
Complete and handle no-show without assumptions
After the lesson, confirm completion only when the status and attendance match. Insufficient attendance may send it to No-show review.
Use support or dispute when there is a problem. Do not promise a refund before the booking shows the decision.
- Open the lesson after its end.
- Review attendance and recording.
- Confirm completion or follow the displayed review path.
Expected result
The lesson becomes Completed or enters explicit review without losing support access.
Stop new bookings without abandoning existing lessons
Turn trial lessons off from Overview or pause new bookings in Availability. Scheduled lessons remain valid.
Keep responding, rescheduling, joining, and completing existing lessons. If the offer remains hidden, follow the reason and action shown in Overview.
- Choose the appropriate stop.
- Review Upcoming lessons.
- Complete every existing obligation.
Expected result
No new bookings enter, while you can still manage existing lessons.
If something does not work
Trial lessons are enabled, but the offer is missing.
Check the photo, approved and active subject, confirmed agreement, availability, booking pause, and the reason shown in Overview.
I cannot see Rates or Earnings.
Those options appear only for paid lessons. Trial lessons do not require payout setup.
A booking disappeared from Upcoming.
Check Past and the lesson status. A decline, cancellation, or no reply moves it out of active lessons.
Recording does not start.
Use the in-room state and Retry. Do not proceed on an assumption; follow support if the state remains stuck.
Frequently asked questions
How do I enable trial lessons?
Create a subject from Tutor account or the fast setup wizard, confirm the agreement separately, then choose 25 minutes, 50 minutes or both and explicitly enable the offer from Overview.
Do I submit a separate application for trial lessons?
There is no separate trial-lesson approval beyond subject review. Agreement confirmation is distinct: your duration choice and enabled setting may remain saved, but listings do not become visible until the agreement is confirmed and every other requirement is met.
Can I enable trial lessons for just one subject?
No. Turn trial lessons on once, and your choice applies to every approved and active subject.
Do I need a rate for the trial lesson?
No. The trial lesson has no rate of its own; the setting applies automatically to your approved subjects, regardless of the rates for paid lessons.
What happens to my listing if I add the same subject on the platform?
Hola25 warns you before saving. If you confirm, the listing is permanently deleted as soon as the subject is added and cannot be recreated; if you cancel, nothing changes.
When is the change considered complete?
Only when the Overview card confirms Active or Under review. Until then, do not repeat the action quickly; your selection stays visible and can be retried.
What should I do if saving does not finish?
Keep the page open while it says Saving. If the state is not confirmed, use Retry on the same card; the selected duration and previously saved data are preserved.
Why are trial lessons enabled but unavailable for students to book?
Your choice stays saved. The offer may be temporarily hidden when the photo is missing, the subject is not ready, the agreement is not confirmed, or bookings are paused. The tutor area tells you whether to act or wait.
What happens if I remove my photo after enabling trial lessons?
After saving, the offer becomes hidden and stops accepting new bookings, while your selected durations and enabled choice remain saved. Existing lessons are unaffected. Add any photo for automatic restoration after every other blocker is clear.
Do I need to re-enable trial lessons after a reason is removed?
Usually not: the offer returns when everything is ready again. If the agreement is missing, read it, select “I agree” and choose “Confirm”; do not re-enable the offer when your setting is already saved.
Where do I find trial lessons on tutoring listings?
The tutoring catalog can show Trial lesson cards for subjects taught on the platform. Classic direct-contact listings do not offer Trial; open the platform card or tutor profile to book.
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