How trial lessons work
Updated August 21, 2026 · 9 min read
A trial lesson is a short video meeting between a student and tutor. Choose who will attend, read the terms in Hola25, then pay on the secure Stripe page.
At a glance
Who this is for
Adult student or parent booking a Trial lesson
Estimated time
6–10 minutes to book
Outcome
Follow the lesson from booking to completion, cancellation, or a review
Before you start
- You have a complete account and a verified email address.
- When booking for a child, the child account is linked to your parent account.
- You have a card accepted for online payment and have read the cancellation and recording information.
Steps to follow
Review the Trial lesson offer
Open the tutor page and review subject, offered durations, description, calendar and displayed price before payment. Compare public information and ask for clarification when needed.
Each student or child can take one Trial lesson with the same tutor. The Trial lesson is not free, and the tutor does not receive the amount you pay for it.
- Open the tutor offer.
- Choose the subject and available duration.
- Read the displayed price and terms.
Expected result
You see the exact offer and continue only when subject, duration and price are suitable.
Choose the attendee and time
Choose an open time. Before payment, Hola25 checks again that the time is free and can be booked.
If you book for a child, choose the child who will attend. You pay and receive the payment documents or any refund, while the child joins the lesson.
- Choose the person who will attend.
- Choose date and time.
- Review time zone and summary before continuing.
The parent pays, the child attends
If you book for a child, you receive the payment documents and any refund, while the child joins from their own account.
Expected result
The summary shows the correct person, subject, duration and time; the attendee cannot change after payment.
Confirm the agreements and pay
Review the summary and applicable rules, then open and read the displayed documents. Select “I agree” and choose “Confirm”. Enter payment and card details on the Stripe page.
Do not press again if returning to Hola25 takes time. If you close the payment page or let it expire, the lesson does not remain booked.
- Select “I agree” and choose “Confirm” only after reading the documents.
- Open secure payment.
- Complete Stripe details and return to Hola25.
Expected result
The lesson appears in your area with the status received after payment confirmation.
Follow acceptance, refusal or expiry
An instant-approval offer moves directly to Scheduled. With manual approval, the lesson waits for the tutor to accept or refuse.
If the tutor declines or does not answer in time, the lesson is canceled and the refund starts. It may take time; follow the status shown in the booking.
- Open Profile → My lessons.
- Check status and next action.
- Do not book the same time while the first attempt is active.
Expected result
The lesson is Scheduled or clearly shows refusal/cancellation and refund state.
Reschedule or cancel before the deadline
Your booking shows whether you can reschedule, the deadline, and how many times you can move it. Review the new time and confirm the change.
Before canceling, you see whether the action is available and what happens to the amount you paid. If the tutor cancels after you paid, Hola25 starts a full refund.
- Open lesson details.
- Choose Reschedule or Cancel only when available.
- For cancellation, check the amount before confirming. For rescheduling, choose an open time; if it is no longer available, choose another one.
- Check status and history afterward.
Expected result
The lesson shows the new time or cancellation; only cancellation shows what happens to the amount you paid.
Join the video room and check recording
Use the lesson join action when available. If you booked for a child, the child joins from their own account; the parent does not join automatically.
Pre-join disclosure does not prove recording started. In the room, check the live recording indicator and use Retry if recovery appears.
- Check microphone, camera and connection.
- Join from the lesson page.
- Confirm participants and recording state.
Expected result
The person you booked for joins the correct room and sees whether recording has started.
Check completion, no-show, review and support
After the end, the lesson may become Completed or enter No-show review. Do not confirm a state you do not recognize; use the support or dispute action on the lesson.
Once the lesson is Completed, the adult student who attended can leave a review. If the review option is shown for the child's booking, the authorised parent can leave it for the teacher-child relationship; the child does not publish it.
Follow the displayed guidance for recording playback, access expiry, or deletion.
- Open the lesson after its end time.
- Check status, attendance and recording.
- Use the Review action when it is available for your role.
- Open support or the dispute action when needed.
Expected result
The lesson clearly shows whether it ended or is under review and offers the available actions for a review, dispute, support, and recording.
If something does not work
The time disappeared before payment.
Hola25 checks the calendar again before payment. Reload the offer and choose another time.
I paid, but the lesson is waiting for the tutor.
The tutor must reply before the lesson is scheduled. Follow the status; a decline or no reply starts cancellation and the refund.
I cannot see reschedule or cancel.
Actions depend on the lesson status and the rules shown for your booking. Open the details to see the deadline, number of changes, and what happens to the amount you paid if you cancel.
Recording does not show Active.
Check the indicator in the room. If Retry appears, select it and check the recording status again.
Frequently asked questions
How do I book a trial lesson?
Choose a tutor, duration, attendee, and open time. Read the displayed terms, continue to the secure payment page, then return to Hola25 and follow the booking status.
Where do I enter payment details?
On the secure Stripe page, after reviewing the booking in Hola25. Enter the requested details and card there.
Is the trial lesson free?
No. The platform sets the price for the selected duration, and it may be lower when the student or tutor has Premium; the exact amount appears before you send the request.
How long until the tutor confirms my request?
The tutor needs to reply only when the booking requires manual approval. They have until the displayed deadline; if they do not reply in time, the booking is cancelled and a full refund starts. With instant confirmation, the lesson is scheduled directly.
What if the tutor declines my Trial Lesson request?
Choose another available slot with the same tutor or find a different tutor for the subject; the decline initiates a full refund to the payment method you used, and its status remains visible in the booking.
Can I book another trial lesson with the same tutor?
You can take one trial lesson with the same tutor. If you book for children, each eligible child can have a separate trial lesson with that tutor.
What happens after the trial lesson?
After the scheduled end, an adult student can confirm that the lesson happened. Once completed, the adult student who attended can leave a review. If a parent booked for a child, the parent manages confirmation and can leave the review for the teacher-child relationship only when the option is shown; the child does not publish it. Chat and the actions available in lesson history remain available for continuing or getting support.
What does canceled by the Hola25 team mean?
The Hola25 team closed the booking. If you paid, follow the refund in My lessons → Payments. When the refund shows as started, your bank may still need time to display the money in your account.
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Still need help?
Send a request and follow its status.