The Help Center AI assistant
Updated July 29, 2026 · 2 min read
The AI assistant gives you a short answer for your search question and identifies the Hola25 articles it used. Articles and support remain available at all times.
What the assistant can do
The assistant searches only a set of Help Center articles reviewed for this feature, prepares a short answer and shows the sources it used. Not every article shown by normal search is used by AI. Open those sources for complete steps and current information.
What it cannot do
The assistant cannot see private account data, change settings, submit requests or decide payment, refund or legal rights. An AI answer can be incomplete or incorrect.
Use it without sensitive data
Write your question without names, addresses, contact details, medical information, passwords, documents or payment details. If the answer does not help, continue with the listed articles or contact the support team.
Frequently asked questions
Who can use the AI assistant?
The assistant is available only to signed-in users with an eligible account and only while the feature is enabled. The current limit is 5 questions per day for Standard and 25 for Premium; a shared cost limit may temporarily stop answers across the platform. If you do not see it, you can still use search, articles and support.
Does the assistant keep conversation history?
This version has no conversation or history, and Hola25 does not save the question or answer text in an assistant collection. For daily limits and abuse protection, the server temporarily keeps only pseudonymous counters without that text. The question does appear in the page address and may remain in browser history, so do not include personal or sensitive data.
Can the assistant change my account?
No. The assistant only provides information based on articles and cannot change settings, buy products, cancel services, submit forms or perform other actions on your behalf.
Where does the answer's information come from?
The answer uses only Help Center articles reviewed for this feature. Its sources appear below the answer and you can open them for context and complete steps.
What should I do if the answer is wrong or missing?
Check the cited articles and the normal search results. For an account, payment or safety issue, or a situation that needs verification, contact the support team.
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